Commitments of PPS Social Integration
Article
Transparency
Through our websites and social media, we ensure transparency of:
- information
- services
- procedures
You can rely on transparency on:
- the steps of the procedures
- their duration
Quality of the information - Clear texts
Our information is :
- correct
- reliable
- regularly updated
Our language is:
- clear
- precise
- comprehensible
Officials are trained to ensure the readability of their texts.
Deadlines
Deadlines are always communicated:
→ the deadlines specified by regulation
→ other deadlines
If a deadline is extended (due to unforeseen circumstances), the new deadline will be communicated.
You are always able to find out which deadline applies to you.
Availability
You can contact someone in case of:
- questions
Contact
- Telephone
- +32 2 508 85 85 of +32 2 508 85 86
- We can be reached via the FrontOffice Monday to Friday from 8:30 a.m. to 12:30 p.m. and 1:30p.m. to 4:00 p.m.
- question@mi-is.be
- Administrative Center Botanique
Finance Tower
Boulevard du Jardin Botanique 50 boîte 165
1000 Brussels
Our services are essentially digital.
You can access them:
- 24/7
- 7 days a week
We focus on your ease of use first when developing our online applications.
We offer support in using our digital applications.
We listen to your specific situation.
To the greatest extent possible, we answer through your preferred channel.
We use data already available from other public services (under the Only Once legislation).
We direct you to the competent service if your request is beyond our competence.
Our services are constantly evolving.
Your feedback is used to improve the services.